izzy

Whoever will be at the helm next season we owe Neil McCaan and Billy Dodds a huge Thank You 

for getting us to where we are now .They did a great job in the short time they were here . Wishing them
 

All the Best for the future ....Hoping the managers position can be announced soon .
 

1 hour ago, izzy said:

I have voted for Player of the year & Young Player of the year but unable to vote for Goal of Season .

Says vote not allowed . Does anyone have any idea the reason for this please .

Ignore above ,got sorted.

I have voted for Player of the year & Young Player of the year but unable to vote for Goal of Season .

Says vote not allowed . Does anyone have any idea the reason for this please .

To Admin,You may class me a happy clapper although I’m quite possibly the furthest from one that you are ever likely to meet .Actually sarcasm is the lowest form of wit ! I am well aware what the forum is for and that was the reason for my comment .... My feelings are the man has kindly given up a comfortable life in the middle of a pandemic to help us .His feet aren’t in the door and the comments on here are quite disrespectful . I apologise if anyone is offended by my comment but under the circumstances people really need to think how hurtful these comments can be all round . I’ve made my point I will not be commenting further on this but just to wish Neil and the team well and Condolences to John and family and look forward to him coming back feeling much better .when able to do so .

What kind of fans do we have ? It’s embarrassing reading some of the comments on here . A man is willing to give up a steady position to help us in our hour of need and this is how we thank him . I know the majority of fans will appreciate what he is doing and get behind him .I just hope he’s not reading these nasty negative comments and wants to put his coat on and head back down the road ......WHY IS ADMIN ALLOWING IT ?

Fantastic gesture from Hearts .Hopefully as many ICT fans as possible can support this . 
Huge appreciation to all Hearts supporters ..... Unbelievabe !! ..Thank You .

Hope they will be as kind to us on the night !!

3 hours ago, caley100 said:

Brad is like something Baron von Frankenstein made up and got the feet the wrong way round.

Funniest comment I’ve heard in a long time .

Sorry Brad !!

4 hours ago, davie said:

Dear northstand people, thanks for being understanding whilst you got your temperature taken and listened to my crap one liners. You made it easy. 

I must say I was well impressed by the organisation from start to finish .Well done ICT . It was great to be back !!

6 minutes ago, RiG said:

So it seems that it is ST holders who are unable to watch the stream? Supporters who have paid a "one off" for the game can watch it?

This is so bad maybe we should all ask for a refund ,then they may get their act together. ....Why can every other club manage to get it right . I’m so fed up and I’m not alone . Get a grip ICT and get this sorted if you want to keep your fans . 

6 minutes ago, lizi said:

Me too.   Fed up already.  Tried everything

 

Me too Liz !!!!

16 minutes ago, izzy said:

You are all being so very helpful and I appreciate it.I tried to send an email to lucarossi etc yesterday and all I kept getting email failed to send .Hence I dealt with SPFL email. I understand what you are saying but it confuses me when since my first dealings with ICT years ago this is my email address and any correspondence sent to me from ICT is sent to .So how can it possibly be a problem at my end when I’m trying everything I’m told and getting the same result ? I will certainly try to get  original email with code and do as you say but WOW !! am I sick of this .!!!!!

Ok sent original email as you suggest so

9 hours ago, DoofersDad said:

Izzy, as I understand it, you registered on the site and then, when logged in, inputted your code in the appropriate box in the "active subscriptions" section.  Then, when you logged in on the match days, you were unable to access the match and you were told you did not have a subscription.  Following that, you have tried to activate the subscription again by putting in your personal code, but you get a message saying that code has already been redeemed.  Is that correct?  A problem here is that neither when you register, nor when you activate your subscription does the SPFL system send a confirmatory email and therefore we have no proof that we have done these actions correctly.

However, all is not lost!  Have you saved the email you got from the club giving you your personal subscription code?  If not you should be able to retrieve it from your deleted emails.  It was sent out on 21/10.  I would suggest you forward a copy of that email to lucarossi@spfl.co.uk as it proves the email address that subscription code should be linked to is yours.  If the code has been redeemed, but you can't use the subscription when you log in with the same email address that the email with the code from the club was sent to, then this would prove there is a problem at their end which they need to sort.

 

You are all being so very helpful and I appreciate it.I tried to send an email to lucarossi etc yesterday and all I kept getting email failed to send .Hence I dealt with SPFL email. I understand what you are saying but it confuses me when since my first dealings with ICT years ago this is my email address and any correspondence sent to me from ICT is sent to .So how can it possibly be a problem at my end when I’m trying everything I’m told and getting the same result ? I will certainly try to get  original email with code and do as you say but WOW !! am I sick of this .!!!!!

1 hour ago, Yngwie said:

Sorry to hear that Izzy, must be very frustrating, especially to miss a win. I’m on iPad too so that isn’t the problem.

Sounds like something went wrong at the point of registration. Either a technical problem at their end, or you made a typo when entering your email address? That would certainly explain what you are experiencing.

Can you actually log in to the SPFL match centre? Click on the 3 horizontal lines top right, then if you are not logged in you will see head and shoulders icon, click on that to log in. If you are logged in then instead of head and shoulders you will have  “My account”, clicking on which shows what package you have bought.

Thank you but I’m so fed up with it because I’ve tried every possibility .I think  I’m  going to have to wait and hope that I will be one of the lucky ones to get in to a game .

On 10/25/2020 at 7:58 PM, izzy said:

 

If I was disgusted last week there are no words for how I feel this week .I received a link from the helpline to get game ,surprise surprise same problems as last week . Telling me I don’t have subscription . After a few emails back and fore to SPFL helpline I got told there is no A/c for my email so I won’t get any live games . I’ve only used this same email address for years .Its the one the club sent my code to and I have paid for my two season tickets .So how can they say I don’t have a/c or maybe explain what they mean .Two games missed so far .This is absolutely shocking .Club can’t help only suggestion from them is maybe it’s my I pad ,am I the only person using an I pad ? I’ve heard of some getting it on their phone . 

16 minutes ago, izzy said:

Your determination knows no bounds I’ve done exactly as instructions over and over .When I get to point of active subscription I get I don’t have active subscription also when I redeem code I get its already been redeemed ,obviously as I’ve tried loads of times . At no point is my subscription verified although my code has obviously been accepted Apart from waiting till Sat I really don’t know what more I can do . Like I said before I can see the fixtures list .Cheers 

3 hours ago, tm4tj said:

lets start again

You must register

https://matchcentre.spfl.co.uk/home

I think I am right in saying you can then register for an account by clicking on the icon at the top right of the screen next to the search option.

This takes you to a screen where you can log in or register

click on register or go direct to this page https://spflpayments.streamamg.com/account/freeregistration?lang=en takes you to same place

 

 

 

This is the page where you enter your email address and create your own password for it. This will register you with the match centre from whence you should be able to follow your way to active subscriptions to verify your own subscription. You will probably be asked to log in each time you visit match centre. Then go to fixtures and they should be there.

1 hour ago, tm4tj said:

Sounds as if you have not completed registation and system is not recognising you. Follow Instructions from ICTFC to resolve any issues.

Good luck.

Will do . Thank you . ️

18 hours ago, lizi said:

It was me Lizi and I followed your instructions and after a few stop/starts, I eventually got on to the game just as the whistle went for the kickoff.   At my advanced years I was really chuffed I managed to get into the system and watch the game.   Thanx to you.  

 

17 hours ago, izzy said:

Thank you so much I will try this tomorrow to see how I get on .I honestly can’t remember what I did today but can’t face any more tonight .Cheers 

I’ve followed your instructions .When I go into SPFL Portal I don’t get any acknowledgement to say it’s me and the only option I get is “join now “ I got the option for my A/c eventually but when I go into active subscription it says I don’t have any active subscription .Ive tried putting all my details in from scratch ,when i put my code in it says this code has already been redeemed .That would be right ! I can see upcoming fixtures so I maybe just need to wait till Sat and see if it works .Sorry for being a pain and you are certainly not being pedantic I really appreciate your help .Cheers 

2 hours ago, tm4tj said:

Izzy, sorry to be pedantic here. When you logged into spfl portal site today did it let you in and acknowledged it was you? Do this anytime by clicking on my account and then active subscription. I have just done this just now to verify mine.

Did you then go to fixtures tab to find ICT v Ayr which showed a live video button highlighted beside it to the right?

Or did you go to tab that said subscribe? This one is for PPV only.

You probably have done it correctly and there is some other glitch, just making sure the correct procedure was followed.

You mentioned yesterday you maybe never got registered correctly and you lost your email etc.... or was that Lizi 

Thank you so much I will try this tomorrow to see how I get on .I honestly can’t remember what I did today but can’t face any more tonight .Cheers 

4 minutes ago, RiG said:

That's really not good enough then if the support channels aren't available when people are actually trying to use the service. Fingers crossed you get it fixed and I would definitely be enquiring about some form of recompense. 

If I get future fixtures I’ll be quite happy . Thank you for your concern .

3 minutes ago, RiG said:

Did you contact the support channels that the club told people to use if they encountered any problems? That's the best way to finding out what went wrong and hopefully get things fixed for you for the next game.

Done that no reply ,but hopefully teething problems .I know I’m not alone with this problem . 
Thanks for advice but tried everything possible .

16 minutes ago, Satan said:

All you needed was your name, make up a password then go back in and put in your code...as per the email instructions.

Ok exactly what I did and it was accepted but when log in not accepting saying I need to subscribe .Advise .

13 minutes ago, Satan said:

What did you do wrong?

Maybe you’re going to tell me !

Would be good just to get a picture .

As a season ticket holder I registered all details including code ..All accepted until it came to watching game . 
All I get is “you don’t have subscription to view .” Raging