I did not buy my ticket in advance because of the weather conditions but decided to go today. As advertised, I was aware that , with an adult, under 16s were getting in for free. arriving at the turnstile in plenty of time, I was told that I could not take my youngster in at the gate without first getting a ticket (free) at the ticket office *** shop. On arriving there there was a large queue waiting for the same as me but only two (one obviously inexperienced) staff issuing tickets. When I got to the head of the queue, I was asked for my personal particulars which were slowly put on a computer while I waited for my ticket. I then had to go to a designated turnstile and hand over my two tickets (one of which was the freebee).
While in the queue, I was told by other fans that their cash was not being accepted at the turnstiles and they had to queue at the shop.
WWhy was all this necessary and why were we not advised in advance that cash gates would not be in operation?
Even Motherwell fans were queuing for tickets at the shop which must have shown our club up in a very poor light.
Thank goodness only a small crowd turned out or we would have missed half of a very good game.
Very poor organisation and I would hope there is no repeat at our next home cup game (ever hopeful).