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Why are ICT board and club so poor at the very basics.A club will not exist without a fan base.They are the very assets every Club needs, so you have to ensure you protect your assets and build on them. Those at ICT rarely answer the phones as Highlighted by many of us.They have seven extentions and the seventh one has not existed for some time. Prior to cup final it took me six days to get a response from anyone about an online problem I had and then I got a response because I tried every extension and got someone at the Academy who was most apologetic about the clubs comms. It took me 10 days of trying to make contact about ICT posting my tickets to me. I rarely complain,but I wrote to the Chairman and the fans rep on the board highlighting the poor club communication and to date I have not had a response from either.

We get flurries of communication every now and then, but it often tells us nothing and is just noise. Proper fan engagement, unless you're a pet podcaster or kindergarten 94, is non existent, and the fan experience is the worst it has ever been. Where's the kids meet and greets, the big game they were promised, the xmas party, end of season awards night? These are the very basics. Customer service is also poor, as already documented by others. They rely too much on fan loyalty, but everyone is losing patience and that is diminishing. Complain and you get the 'poor us' we're a small team and doing our best. We have more employees than we ever had, and are somehow struggling to a greater extent?

You may be right Yngwie,but I kept the post short rather than bore people with all the details.In my letter to the Chairman I highlighted the poor communication issue and the disconnect between the captain of the ship as it were, his bridge and those of us in the engine room. In all my different employment and management roles I learned the key to a good team and working relationship was communication.Those at board level know this so why not try and improve it. Have a section on Web site called ICT news in brief and have a printed version for those without computers. Have quarterly 'meet the board'meetings. Have fans representation at key meetings. Have suggestion boxes at the stadium.All these kind of measures would make a difference. The Director for fans representation and I believe comms, has not answered any of the Emails I sent him on this very topic.A Journalist and PR Specialist. So bottom line,poor comms,poor customer service and no respect shown for genuine fans.

I’d class those issues you’ve listed as very poor “Customer Service” rather than “Communication” which to me is more about the club providing fans with relevant information. Communication in that regard has also been a failing of course - although I would say it has been noticeably better in the last few months albeit from a point where it couldn’t have been much worse. On the Customer Service failings, obviously this was a busy period and they struggled to cope, but you are absolutely right to make the club aware of how bad it was.

I phoned every day before cup final as there was a problem with my on line account.Six days before I got a response.Then 10 days following that I phoned four times a day and sent Emails asking if they could post tickets to Forres for me.On 10th day I took time off work and drove to stadium to be told we posted them .I asked why no one told me and was told we didn't think you needed a response.After final and once things calmed,I wrote to Chairman and emailed Gorfon Fyfe fans rep but alas no response from either, so I am debating not renewing my season ticket after 14 years sitting in the baltic winter weather watching what at times was very average football.Annoyingly the board know communication is do bad,but it is only the fans that raise this issue ,so what

First buses of the season booked. Dumbarton 18th July leaving stadium 2pm. Dundee 30th July leaving stadium 10.30. Book through our new Facebook page or on 07462218717. Note that in spite of rising costs everywhere seats will remain at £20. So we will be coming round with First to Score and Scratchcards on the buses to enable us to keep this going. New Facebook page Supporters Travel Club (ICT)