The email I received from the SPFL helpdesk.
I am really sorry about the issues faced today, the technical issues have been immensely frustrating and not acceptable. We are currently working with our technology partner to get to the bottom of what went wrong, I will of course arrange a refund.
Just as a bit of background, there are a few partners involved in making the stream work – Pixellot (camera), Openreach (Fibre) and StreamAMG (Streaming platform). The first few weeks we had issues with the Pixellot camera not tracking the ball – which we rectified by having a camera operator employed at the stadium. The Stream platform itself has been flawless for the last few weeks, and today unfortunately it encountered an error prior to kick off.
Appreciate that doesn’t help the issue but just wanted to give you some context. Apologies again this has happened, myself/the club will be back in touch to confirm what measures have been taken following todays game.