We get flurries of communication every now and then, but it often tells us nothing and is just noise.
Proper fan engagement, unless you're a pet podcaster or kindergarten 94, is non existent, and the fan experience is the worst it has ever been.
Where's the kids meet and greets, the big game they were promised, the xmas party, end of season awards night? These are the very basics.
Customer service is also poor, as already documented by others.
They rely too much on fan loyalty, but everyone is losing patience and that is diminishing.
Complain and you get the 'poor us' we're a small team and doing our best. We have more employees than we ever had, and are somehow struggling to a greater extent?