heres the craic.....I bought a record deck off a seller on ebay. He sent it via DHL WITH insurance. Basically, it arrives at mine with the dust lid cracked and hinges broken. The sender took every care to ensure the item was securely packed.
To cut a long story short...the sender got in touch with DHL, I supplied pics of the damge and of the packaging used. They have offered ?30 to cover the damage. Problem is, a replacement lid costs ?45, then it needs posted too, (due to its limited availability) which i assume it will cost a further ?10. So they have offered about half what it will actually cost!
Isnt the concept of insurance to cover the costs of replacements etc? I mean, had it been a car bonnet damaged, the insurance wouldnt pay to fix half the bonnet would they!!
Anyone got any advice?