Robert

Report on club website: https://ictfc.com/match-report-ictfc-2-0-raith-rovers-21-11-2020

I have had a reply at 1341 from Luca Rossi, copied time Keith Haggart. As he seems to take an interest, in case anyone needs it, his e-mail is LucaRossi@spfl.co.uk. His reply read: Hi Robert Hope you are well. I an aware of the ‘genetic error’ message that seemed to appear for a large number of fans yesterday. I am currently working with our technology partner, StreamAMG, to get to the bottom of what happened. It is extremely frustrating as despite testing going well throughout the week the issue only became apparent slightly before kick off. This is completely unacceptable and I apologise unreservedly for the exasperation caused yesterday. I appreciate this doesn’t solve the matter, but rest assured we are working with partners to get to the bottom of the issue and improve the product going forward based on feedback received. On your point re the AI ball tracking technology failing, this was of course a big issue via another partner involved (Pixellot) and we have rectified it by having a camera operator employed for each match. Myself / the club will be back in touch within the next few days to alert fans of the steps taken to make amends for yesterday’s events following a full de-brief with the stakeholders involved. The fans you mentioned who have paid PPV on top of their season ticket will of course be reimbursed. Thanks, enjoy the rest of your weekend. Luca.

I was in the e-mail header to get the 1613 time. My reference to 1616 and yesterday was what the e-mail listing was showing In my in box yesterday and now today. So, yes, I know 1613 is the time they sent it and the SPFL cannot deny that or try a smokescreen. That said, I agree with your final sentence about not discussing further how e-mails are laid out, but will share any response I get to the e-mail I sent them last night, as we have a right to know what went wrong, how it happened and what has been done to avoid a repeat for us or any other club. I copied the club in on it and really hope they are following it up strongly with the SPFL for us all.

Good to finally see the first goal! Two nicely crafted and well finished goals.

Fair enough, transformed maybe overstated it a bit, but we did seem to have overcome the issues from the first two games, and then get landed with this. We still need all the income we can get so hopefully the club can instil confidence in the system for both home and away fans, and we don’t lose what pay per view custom there is.

It shows 1613 in the header on the one I received. It also shows as 1613 in the reply I sent last night so they cannot dispute the time it was sent. I will let you know if I get a reply. Not holding my breath. Its a shame this has overshadowed a great performance and result.

I have sent a strong e-mail to Luca Rossi at the SPFL, copied to Keith Haggart, ICT’s Commercial Director, in response to the e-mail I received with the back up log in details at 1616. In it, Salinger with referring to the AI issues from the first two games, I have said the SPFL needs to publicly state today’s issues were not the fault of the club. I doubt I will get a reply but it made me feel better. Perhaps others can do the same? It is great to read the feedback from those able to attend today.

If people got tickets but did not tell the club they couldn’t attend, in my opinion they should be excluded from all ballots until normality returns. Many of us would have been delighted to get a late contact with the chance to attend today.

We need to highlight on those forums that today’s problems were down to the SPFL and that our offering has been transformed since the first couple of games. The club needs all the income it can get, and hopefully as our next home game is three weeks away, it doesn’t deter Dundee fans from giving us their money.

They were swapping a bit during the bit of the stream I saw. Sutherland was on the right quite a bit, but all the front four seemed to be mixing it up. At one point both Storey and Sutherland were wide.

Had a very nice meal there once a few years ago when we just missed the ferry and decided to eat and get a later one. Great views too.

I hope you get enough support Scotty. I’ve not participated before as I thought there was always more than enough interest but will happily do so this season.

I really enjoyed the second half, and I’m sure I’d have enjoyed the first two had I been able to see more than just the last three minutes of it. We controlled the game and were rarely troubled and should have added to our tally. I agree about Allardice, he is a find and it will be interesting to see if we can fit him, Welsh and Carson all in when they are all fit. MacGregor did well in central midfield too. The defence coped very well against a team that has scored a lot of goals. Good to see Keatings and Storey getting game time and both seemed lively. I hope we keep Kennedy for the full season. After the last two league wins, we should look to continue climbing the table and really be in the mix for a play off place. At least the next game is live on tv so we don’t have to worry about issues with the stream. I assume it was the SPFL’s fault and they sent me an alternative link at 1615, more than half an hour after my own link was working. We need an explanation and apology. Looking at the stands, surely more fans can be safely accommodated as many sections were empty. I will be interested to see what those there made of it all. Onwards and upwards!

Very good result. Can we vote in the Man of the Match when we only saw about 48 minutes?

Nice build up then finish by Allardice. 2-0!

I’ve done the same. Will we get a reply I wonder?

Got it now.

That’s what mine is saying too, but they all seem to have failed today for some reason.

Someone saying season ticket codes have expired. We could pay £10 to PPV for the second half but will we get a refund? I’m refreshing my pc every few minutes whilst watching Gillette Soccer Saturday and the BBC text commentary. Not how I expected to spend this afternoon!

Statement from club on twitter: https://mobile.twitter.com/ICTFC/status/1330171069366407168 Hopefully we get to see it soon. Is it the SPFL’s fault?

Chrome not working for me. Seriously pxxxxd off.

I’ve logged out and back in, then turned my pc off and back on. Still getting same message.

I’ve e-mailed the support address but just had a holding reply.

Yes, logged in and clicked live video but getting “error generic”.

Our line up: Ridgers Mckay Devine Deas Harper Allardice MacGregor Storey Keatings Kennedy Sutherland The subs are MacKay, Welsh, Doran, Vincent, Nicholson, Mackay and Todorov.