Yeah the outcome is a good one and the club should be congratulated on seconding a steward to take responsibility. Such a pity that this situation was never realised and discussed some time ago, before the press became involved. Its easy to read it in the paper and form sympathetic opinion towards the lad but, in my opinion, its a little bit unfair to lay blame on club or steward. Advertisers pay a lot of money to have their boards on view. Money the club needs.
Imagine if a major occurance happened resulting in a serious crowd control/ evacuation problem. Is the friend able, in the face of panic, to take control of the safety of this lad? That is why it is expected that those less able be accompanied by a responsible person. This club, like all others, provides free entry and a specific area for the less able and a carer. The club and the stewards need to be sure that the carer is competent in the event of an emergency.
CaleyJaggy, I may be wrong here but I think its common practise to open this door for access to toilets and pie shop to alleviate the pressure on the one shop and toilet block at the other side of the ground, especially when the away stand is full. The same happens for the North stand punters.