CaleyD

Last time I checked, Ross County hadn't even registered their badge....I was tempted!!!

Yes, it was registered at the end of last year. Both as standalone wording and in conjunction with the badge.

There's a saying......You can have it right, or you can have it right now.....I know which I prefer.

You can send your email, marked for the attention of the Chairman, to [email protected]

Just remembered about this thread....here's the video.

The reason that matchday sales are not guaranteed for visiting fans of some clubs is because they have a history of selling large amounts of tickets in advance....i.e. there's no need for matchday sales OR there being so few tickets unsold that police do not want matchday sales and the risk of large number of fans being outside without tickets once they have sold. You'd then be moaning that, despite a "half empty stadium", an away fan dared give us money to sit in the home end and demanding they be removed....even if they had been sitting quietly watching their team getting beat.

The good old selective quote

It's not crowd size that's the important factor, it's the number of people purchasing tickets on the day of the game. On that basis, yesterday was a fairly good test....and a bigger one than it should have been due to short notice on the change of system...every cloud!! In regards to the league; matches against Celtic & Rangers will have no matchday ticket sales for the visiting club so all ticketing sales resource is available to serve home fans (including the potential for 2 additional sales points at the kiosk). Matches against Ross County, Aberdeen & Hearts offer no guarantee of matchday sales for the visiting club and this means the majority of sales are done in advance and matchday sales are no greater than for any other game (if they happen). It's only really a busier cup match that's likely to present a noticeably larger test of the resources and how they are deployed, especially if we were to face a short notice replay. Hopefully we're in a position to test that later in the season.

Yup....the idea seems a very simple one. However, all the turnstiles need to be linked to a central system to prevent the same ticket being used more than once etc. It's that technology infrastructure and the software licensing that's expensive as you then need to implement a whole ticketing system that supports/works along with it. Part of the challenge for smaller clubs with smaller budgets is that fully unmanned solutions are totally out of reach (at the moment) and manned systems introduce additional cost over and above the ongoing need for turnstile operators. The only savings for the club are that cards are cheaper than ST books; and print at home (or scanning from phones) mean there's reduced ticket printing costs at the ground. Businesses usually write off the cost of new tech over so many years....so the saving in a single season would probably need to be 20-25% of the investment to justify it. That's in purely raw terms, you still need to factor in the value of "feel good" from a more efficient system and whether, in reality, that leads to increased attendances....which is also important. It's on the radar and the club are as keen on it as the fans because it makes life easier for everyone....they just need the figures to fall into line.

Electronic ticket entry systems are improving and getting more affordable all the time. They were looked at for this season, but the installation and running costs just aren't quite there yet for us.....but hopefully it's not that far away.

Home and Away fans have queued together at the Ticket Office (even before the cabin was there) for as long as I can remember....can't see any reason why it would suddenly create an issue for the coming season. For games where there may be an enhanced risk of problems, then they're aren't any matchday sales for away fans so all resources can be diverted to increased demand at the home end. As I said earlier in the thread.....I would love to have had the chance to get the information out sooner and accept the short notice is for from what should have been done.

In that scenario, surely it's the train operator who is at fault for any losses you incur? Bit unreasonable to pin blame for the state of the transport services around the country on ICTFC!!!

That's twice as many cash points as we've previously operated. In regards to refunds. If the tickets are back with the club BEFORE the match takes place, then you would get a refund.

Correct, but that queue will be dedicated for Card Payments, unlike in the past when it has also dealt with Cash Payments. Also the flexibility for other windows to assist if needed...e.g. If Collections/Queries is quiet, then they can take Card Payment Sales if needs be. Also, the Collections/Queries desk will be handed any situations which might otherwise hold up the queue, allowing it to continue serving everyone else.

Ideally I'd have liked to have got the info out sooner, but that's not happened. Everyone on here who does have the info can do their bit to help out a fellow fan by giving a bit of direction to those who might look like they need it before the game. A chance to demonstrate a bit of the good old Highland Hospitality. #FanPower

There's the same number of turnstile operators....it's just that money handlers have been put together to allow then to operate more efficiently and easily take up the slack from each other. West side turnstiles are closed due to the expected size of the crowd.... something which happened at some games in previous seasons.

Surely they'd have GYP 5Y

Sounds like something a female rapper might call themselves!!

The ticket office will be operating 4 windows. 2 x Cash, 1 x Card and 1 x Collections/overspill from other points. Normally there's 1 x cash gate for North Stand and Main Stand use Ticket Office. There's a further 2 x Cash windows at the kiosk for away fans. Stewards will be given an extended briefing and will be proactively directing fans.

Fans should note that the club will not be operating cash turnstiles this coming season. For HOME fans, tickets should be purchased from the ticket office before proceeding to the Turnstiles....for both Cash & Card Sales. Additional ticketing windows will operate to improve upon the effectiveness of this system when it has been used previously, but it still requires fans to arrive at the ground in good time to ensure access to the ground before kick-off. No matter the system, if everyone shows up 10 minutes before the game is due to start then we'll never get everyone in on time. Where possible, fans should purchase tickets in advance. This can be done online at https://www.eticketing.co.uk/ictfc/ or by phone on 0844 847 1888 (both available 24 hours per day). Obviously with cup matches there is an increased number of ticket purchases involved....please keep that in mind and allow a little more time than you might for a league match. The Turnstiles on the West side of the ground will not be in operation for this weekend's match via Dundee Utd. For any AWAY fans visiting the forum....Cash sales will take place from the KIOSK located at the end of the South Stand. Card sales need to be done at the Ticket Office located at the front of the Main Stand.

The club do pick up on stuff discussed on here and as I am in/around the club I will answer what I can, where/when I can.....off my own back. My point was not that people should HAVE to approach the club that way, but that if the explanation I provided (as someone in a position to give an answer) wasn't sufficient, then they had an alternative.....contact the club through other/proper channels.

If my word on the fact that this is simply a variation on the badge and not a replacement isn't sufficient, then I can only suggest that people get in touch with the club through an official channel with their name and contact details so a response can be provided that way.

The team train at a few different locations. Fort George remains the primary training ground, but they will use other locations if the conditions underfoot are better suited to whatever they are working on.

Thanks for helping to prove my point