Someone asked in another thread whether we had received feedback about the catering thread. I spoke with Darren today and he has forwarded to me the points/comments from the meeting. Here they are:
Author: Area Manager, Lindley Group.
We have looked at the main issues in the forum poll and have discussed the way forward in dealing with and managing the concerns. The main concerns were as follows;
Pricing
Queues
Quality
Service
Pricing & Quality
With regards to pricing we have competitive prices within our range and endeavour to only produce quality branded products to our customers. The pricing we operate is reflected in other division 1 grounds.
We use Pars pies for our scotch steak and macaroni pies. They were runner up in the national pie awards 2009 for the scotch pie. All of our confectionary is branded e.g. Yorkie chunky, Kit kat duo. We use Coke as our main soft drink. All of our tea, hot chocolate and coffee are rain forest alliance registered.
Meal deals have now been introduced with immediate effect and will be available from all of our home kiosks from Saturday 13th March. They will consist of;
Hot Dog
100% fruit juice capri sun
Packet of sweets (maltesers/harribo)
The total cost will be ?4.00
This is a saving to the customer of 90p
We will also look to improve on the range of meal deals game by game.
Queues
We have 4 kiosks situated within the ground for home fans. They are placed at the main stand North x 2 main stand South x 1 and the far side North x 1.
The North stand has therefore access to the 3 kiosks. We will have the far side North kiosk open for all games. We would ask the fans to please utilise this facility. In the main stand all fans have access to the 3 kiosks, 2 in the North and one in the South. In the North a burger van will operate within the ground which will take the pressure away from the North Concourse and will ease of the queue conjestion.
As from the game v Morton on the 13th we will be trying to manage the queues utilising the stewards and catering management. In the future we are looking at "hawking" (people carrying trays of pies and cold drinks) that can service the queues directly.
Service
When The Lindley Group took over the catering we wanted to hire local staff. In order to do so we had to run our first 2-3 games with the help from teams of staff from our other sites. However now we have a locally sourced team of staff. They have all been inducted and trained but as with everyone we have to let them get ?match fit?. I feel they are improving every game.
In summary. It is not in anyone?s interests as caterers, club or customers not to have a quality service at the kiosks in the ground. I hope we, as your caterer can work towards getting it right.
Someone asked in another thread whether we had received feedback about the catering thread. I spoke with Darren today and he has forwarded to me the points/comments from the meeting. Here they are:
Author: Area Manager, Lindley Group.
We have looked at the main issues in the forum poll and have discussed the way forward in dealing with and managing the concerns. The main concerns were as follows;
Pricing
Queues
Quality
Service
Pricing & Quality
With regards to pricing we have competitive prices within our range and endeavour to only produce quality branded products to our customers. The pricing we operate is reflected in other division 1 grounds.
We use Pars pies for our scotch steak and macaroni pies. They were runner up in the national pie awards 2009 for the scotch pie. All of our confectionary is branded e.g. Yorkie chunky, Kit kat duo. We use Coke as our main soft drink. All of our tea, hot chocolate and coffee are rain forest alliance registered.
Meal deals have now been introduced with immediate effect and will be available from all of our home kiosks from Saturday 13th March. They will consist of;
Hot Dog
100% fruit juice capri sun
Packet of sweets (maltesers/harribo)
The total cost will be ?4.00
This is a saving to the customer of 90p
We will also look to improve on the range of meal deals game by game.
Queues
We have 4 kiosks situated within the ground for home fans. They are placed at the main stand North x 2 main stand South x 1 and the far side North x 1.
The North stand has therefore access to the 3 kiosks. We will have the far side North kiosk open for all games. We would ask the fans to please utilise this facility. In the main stand all fans have access to the 3 kiosks, 2 in the North and one in the South. In the North a burger van will operate within the ground which will take the pressure away from the North Concourse and will ease of the queue conjestion.
As from the game v Morton on the 13th we will be trying to manage the queues utilising the stewards and catering management. In the future we are looking at "hawking" (people carrying trays of pies and cold drinks) that can service the queues directly.
Service
When The Lindley Group took over the catering we wanted to hire local staff. In order to do so we had to run our first 2-3 games with the help from teams of staff from our other sites. However now we have a locally sourced team of staff. They have all been inducted and trained but as with everyone we have to let them get ?match fit?. I feel they are improving every game.
In summary. It is not in anyone?s interests as caterers, club or customers not to have a quality service at the kiosks in the ground. I hope we, as your caterer can work towards getting it right.