Im sure everyone including Mrs Crook is working their socks off it would just be nice if they told us about their achievements sometimes. Mrs Crook has been fairly invisible to most supporters since she took up her post. A football club is totally different to most other businesses in that a lot of us invest a lot of time and energy in supporting our team. There are some like CM in Berks that just like to turn up watch and go home but there are a large proportion of fans (Id like to suggest) who do value engagement by those that run the club. Information, events etc do seem thin on the ground to me and it doesnt cost anything to improve communication and make interested fans seem valued.
With regard to your last point I did email the chairman last season and did receive a reply and my concern was addressed. It might be good if the club advertised an email that fans could use to communicate with the club. My guess is that most wouldnt have a clue how best to contact Mr Rae or Mrs Crook et al at the moment. Just a suggestion.