Well, he sees fans forums as a waste of time (cancelled them), sees the ST as non representative (without any indication of what is representative in his view) and won't enter into any meaningful dialogue, sees fans complaining online as 'clickbait proponents', sees the matchday survey as 'too negative' (if rumours are to be believed and I quite believe them), sees a public fans meeting as just people venting their spleen and in general people unhappy are just the 'noisy minority'. Everything can just be dismissed away with the wave of a hand.
So the silent majority are all tickety bo and there's no issues that need to be addressed, therefore, 'I'm doing a great job'