No DC...i dont. I assume that when i put everything in place, and reach an agreement with a company over the phone (a verbal agreement which is legally binding in Scotland!), that the company concerned acts with due care and skill and proceeds to carry out their half of the agreement!
This has been my experience with EVERY direct debit i have ever set up in my life! What i dont expect...is a company to be aware of making a mistake TWICE, acknowledge it, then go on to repeat it another 3 times, leaving the customer with an accumulated debt. Then..to add insult to injury, for the company concerned to try and lay blame at my door!
There is something wrong, when a comapny has 8 different accounts ofr a single customer. When a customer has to speak to over 100 people, just to become a customer!
However...i sourced the CEO of BTs email address, and have alerted him. The issue is now being dealt with a senior employee...allegedly!