I'd add my thanks to the shop staff for my experience this week.
I'd been dithering over cup final tickets for various reasons. Finally called the shop late on Wednesday afternoon. The helpful lady who took my call expressed some concern over whether the tickets would arrive in time (and I had some concerns myself but elected to go ahead).
She told me the post collection had already been made, but said she would go home via the post office and post them herself. Evidently she did that, because they arrived yesterday morning.
Another small example of the shop staff going beyond the call of duty, and offering real quality service.